At Hiking Shop, we understand that when you order gear for your next adventure, you want it to arrive as reliably as your hiking boots carry you up a mountain. That’s why we’ve designed our delivery options to be as straightforward and dependable as the equipment we sell.
Trail-Tested Delivery: Just like we test every product on actual hikes, we’ve carefully selected shipping partners who meet our standards for reliability and care. Whether you’re gearing up for a weekend family hike or preparing for a multi-day backcountry expedition, we’ll get your equipment to you with the same attention to detail we’d want for our own adventures.
Shipping Options Designed for Hikers
Standard Shipping (Recommended for Urgent Needs)
Cost: $12.95 USD
Carrier: DHL or FedEx
Delivery Time: 10-15 days after dispatch
Choose this option when you need your gear quickly for an upcoming trip. Our premium carriers provide tracking and reliable delivery timelines. Perfect for when you’ve just booked that last-minute weekend getaway and need reliable day packs or weatherproof jackets.
Free Shipping (Best for Budget-Conscious Adventurers)
Cost: Free on orders over $50
Carrier: EMS
Delivery Time: 15-25 days after dispatch
Ideal for those planning ahead or making larger purchases like complete hiking outfits, baby carriers, or multiple base layers. While slightly slower, this option lets you invest more in quality gear rather than shipping costs.
What to Expect After You Order
Order Processing: We’re not a warehouse – we’re hikers who carefully check and pack each order. Your gear will be processed within 1-2 business days (excluding weekends). During peak seasons, allow up to 3 days.
International Delivery: We ship globally (except some remote areas in Asia). Customs fees may apply depending on your country – we recommend checking local regulations, especially for larger orders of technical equipment like hiking boots or down jackets.
Tracking Your Adventure Gear: Once dispatched, you’ll receive tracking information via email. Our carriers provide detailed updates so you can watch your gear’s journey – almost as exciting as planning your hike!
Family Hiker Tip: Order well before family camping trips! We recommend allowing 3 weeks if you need child carriers or dog walking boots for specific dates.
Our Satisfaction Guarantee
If any item doesn’t meet your expectations, you have 15 days from delivery to initiate a return. While we can’t refund original shipping costs, we’ll make the return process as smooth as a well-maintained trail.
Note: For hygiene reasons, items like blister plasters and balaclavas must be returned unopened in original packaging.
Got Questions About Your Order?
Our team of actual hikers is ready to help at [email protected]. Include your order number and we’ll track it down faster than you can say “waterproof gaiters.”
From our hiking family to yours – we can’t wait to see where your new gear takes you!
The Hiking Shop Team
1660 Pike Street, San Diego, US 92111