At Hiking Shop, we want you to be completely satisfied with your outdoor gear. If for any reason you’re not happy with your purchase, our straightforward returns and exchanges process will get you back on the trail in no time.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Item must be unused and in its original condition
  • Original tags and packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Blister Plasters and Prevention products (opened or used)
  • Hiking Base Layers (for hygiene reasons)
  • Hiking Balaclavas (for hygiene reasons)

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your request. Use our template below for faster processing.
  2. Wait for Approval: Our team will review your request and send return instructions within 2 business days.
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached.
  4. Ship It Back: Send the package to our return center at the address provided in your approval email. We recommend using a trackable shipping service.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Hiking Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return/exchange: [Product Name, Size, Color]

Reason for return/exchange: [Please specify]

For exchanges: I would like to exchange for [Product Name, Size, Color]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error

Exchange Processing

For exchanges:

  • We’ll ship your replacement item once we receive and process your return
  • Standard shipping rates apply for the new shipment
  • If the exchange item is of higher value, you’ll need to pay the difference

International Returns

For customers outside the US:

  • You are responsible for any customs fees or import taxes associated with the return
  • We recommend marking the package as “Returned Goods” to avoid additional charges
  • Please note that international returns may take longer to process

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund and cover return shipping costs

For any questions about our returns policy, don’t hesitate to contact our customer service team. We’re here to help you get the perfect gear for your next adventure!

Happy trails,
The Hiking Shop Team